At EVOSTA Mobility Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us regarding electric scooter sales, servicing and spare parts.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Name, phone number, email address and other details you provide through enquiry or contact forms.

  • Enquiry Details: Information about your interest in electric scooters, test rides, servicing, maintenance or spare parts.

  • Technical Information: Basic technical data, such as browser type, device information, IP address and website usage data, where collected through our website or related tools.

Please avoid submitting sensitive personal information through general enquiry forms.

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries and requests.

  • Provide information about E-GARUDA electric scooters and available models.

  • Contact you regarding sales, test rides, service appointments and spare parts.

  • Coordinate customer support and follow-up communications.

  • Improve our website, services and customer experience.

  • Maintain website security and prevent misuse.

  • Comply with applicable legal obligations.

3. Phone Calls, WhatsApp and Email

If you provide your contact details, we may contact you by phone, WhatsApp or email to respond to your enquiry or provide requested information.

Promotional communications, where applicable, will be sent subject to your preferences and applicable laws. You may request that we stop sending promotional messages.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity and remember preferences.

Third-party tools, such as analytics or advertising services, may also use cookies or related technologies if enabled on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell your personal information as part of our ordinary business practices.

We may share relevant information with:

  • Service providers who help operate or maintain our website.

  • Communication providers used to respond to enquiries.

  • Analytics or advertising providers, where applicable.

  • E-GARUDA or other relevant business partners when necessary to address a product or service request.

  • Government authorities or other parties where required by law or to protect our legal rights.

Any sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and any required consent.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or misuse.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain relevant business records, resolve disputes and meet legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites, including manufacturer or service-related websites. These websites operate under their own privacy policies.

EVOSTA Mobility Pvt. Ltd. is not responsible for the privacy practices or content of external websites. We encourage you to review their policies before sharing personal information.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly seek to collect children’s personal information unnecessarily. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.

Any revised version will be published on this page with an updated effective date.

12. Contact Us

f you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.

Business Name: EVOSTA Mobility Pvt. Ltd.
Phone: +91 98998 48475
Email: evostamobility@gmail.com

We will review your request and respond as appropriate under applicable law.